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Common queries answered

Frequently asked Questions

We Are Here to Help

At Jerserys.com, your satisfaction is our top priority. Whether you have a question about the fit of a 2025-26 season kit, need help tracking your international shipment, or are looking for a rare vintage retro jersey, our dedicated support team is just an email away.

Direct Support Channel

To ensure every inquiry receives the attention it deserves, we handle all customer communication directly through our official support email. This allows us to maintain a detailed record of your requests and provide more accurate, personalized assistance.

  • Official Support Email[email protected]

  • Response Time: We aim to respond to all inquiries within 24–48 hours (Monday to Friday).

What You Can Contact Us For

Please feel free to reach out to us regarding:

  • Order Tracking: Questions about your delivery status or shipping updates.

  • Sizing Advice: Unsure about the difference between “Authentic” and “Fan” versions? We can help you pick the right fit.

  • Product Inquiries: Looking for a specific team from Liga MX, J1 League, or K League that you don’t see on our site? Let us know!

  • Bulk & Team Orders: We offer specialized support and pricing for football clubs and large groups.

  • Returns & Exchanges: Guidance on our 30-day easy return process.

Connect with Experts

Jerserys.com is more than just a store; we are a community of football enthusiasts. When you email us, you aren’t just talking to a computer—you’re talking to experts who understand the history, fabric, and passion of the game.

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