{"id":12,"date":"2026-02-01T15:45:29","date_gmt":"2026-02-01T15:45:29","guid":{"rendered":"https:\/\/jerserys.com\/?page_id=12"},"modified":"2026-02-09T18:29:45","modified_gmt":"2026-02-09T18:29:45","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/jerserys.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40ba08d3 e-flex e-con-boxed e-con e-parent\" data-id=\"40ba08d3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fc8b671 elementor-widget elementor-widget-text-editor\" data-id=\"3fc8b671\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"policy-container\" style=\"font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif; line-height: 1.7; color: #333; max-width: 900px; margin: auto; padding: 30px; border: 1px solid #f0f0f0;\">\n<h1 style=\"text-align: center; color: #1a1a1a; margin-bottom: 10px;\">Return &amp; Refund Policy<\/h1>\n<p style=\"text-align: center; color: #888; font-size: 0.9em;\">Last Updated: February 10, 2026<\/p>\n<p style=\"margin-top: 20px;\">At <strong>jerserys.com<\/strong>, as a team of dedicated soccer fans, we strive to ensure every 2025-26 season kit meets our rigorous quality standards. Because we offer factory-direct pricing and high-performance Dri-FIT fabrics, we provide a transparent return and refund process to protect your purchase.<\/p>\n<!-- 1. Processing & Shipping Timelines -->\n<h2 style=\"color: #c0392b; border-left: 5px solid #c0392b; padding-left: 10px; margin-top: 30px;\">1. Shipping &amp; Handling Timelines<\/h2>\n<p>Before your order is shipped, every jersey undergoes a professional quality inspection. Please note our standard timelines:<\/p>\n<ul>\n<li><strong>Order Processing Time:<\/strong> 3\u20135 business days (customized jerseys may take an additional 2 days).<\/li>\n<li><strong>Standard Shipping Time:<\/strong> 7\u201315 business days via our global partners (DHL, FedEx, etc.).<\/li>\n<\/ul>\n<!-- 2. Return Window -->\n<h2 style=\"color: #c0392b; border-left: 5px solid #c0392b; padding-left: 10px; margin-top: 30px;\">2. 30-Day Quality Guarantee<\/h2>\n<p>We provide a <strong>30-day return window<\/strong> from the date your order is <strong>dispatched (shipped)<\/strong>. If you encounter any quality issues, please contact us at <strong>sale@jerserys.com<\/strong> within this timeframe.<\/p>\n<!-- 3. Partial Refund & Quality Issues -->\n<h2 style=\"color: #c0392b; border-left: 5px solid #c0392b; padding-left: 10px; margin-top: 30px;\">3. Quality Issues &amp; Partial Refunds<\/h2>\n<p>If your jersey arrives with significant manufacturing defects (e.g., severe stitching errors, incorrect badge placement, or wrong size sent by us), we offer the following solutions:<\/p>\n<ul>\n<li><strong>Full Reshipment:<\/strong> We will send a replacement jersey at no cost to you.<\/li>\n<li><strong>Partial Refund:<\/strong> In cases where the defect is minor but acceptable to the fan, we can offer a <strong>Partial Refund<\/strong> to your original payment method, allowing you to keep the item without the hassle of a return.<\/li>\n<li><strong>Full Refund:<\/strong> If a resolution cannot be reached, a full refund will be issued upon authorized return.<\/li>\n<\/ul>\n<!-- 4. Shipping Responsibilities -->\n<h2 style=\"color: #c0392b; border-left: 5px solid #c0392b; padding-left: 10px; margin-top: 30px;\">4. Return Shipping Responsibilities<\/h2>\n<p>To keep our prices competitive, shipping costs are allocated based on the reason for the return:<\/p>\n<ul>\n<li><strong>Customer Responsibility:<\/strong> For non-quality related issues (change of mind, ordering the wrong size despite our &#8220;Size Up&#8221; recommendation), the customer is responsible for all return shipping fees.<\/li>\n<li style=\"color: #d35400; font-weight: bold;\">Important: We do not accept &#8220;Cash on Delivery&#8221; (COD) or &#8220;Freight Collect&#8221; mail. Any return sent with unpaid shipping fees will be rejected by our warehouse.<\/li>\n<\/ul>\n<hr style=\"margin: 40px 0; border: 0; border-top: 1px dashed #ddd;\" \/><!-- Return & Refund FAQ Section -->\n<h2 style=\"text-align: center; color: #1a1a1a;\">Return &amp; Exchange FAQs<\/h2>\n<div style=\"background-color: #fcfcfc; padding: 20px; border-radius: 8px;\">\n<div style=\"margin-bottom: 20px;\">\n<p><strong>Q: How long until I receive my refund?<\/strong><br \/>A: Once your return or partial refund is approved, the funds will be credited back to your original payment method (Credit Card\/PayPal) within <strong>5\u20137 business days<\/strong>.<\/p>\n<\/div>\n<div style=\"margin-bottom: 20px;\">\n<p><strong>Q: My order was shipped 25 days ago and just arrived with a defect. Can I still claim?<\/strong><br \/>A: Yes. As long as you contact us at <strong>sale@jerserys.com<\/strong> within 30 days of the <em>shipment date<\/em>, we will honor our quality guarantee.<\/p>\n<\/div>\n<div style=\"margin-bottom: 20px;\">\n<p><strong>Q: I chose the wrong size. Can I get a partial refund?<\/strong><br \/>A: Partial refunds are generally reserved for quality issues. For sizing errors made by the customer, we recommend a standard exchange; however, shipping costs will be the customer&#8217;s responsibility.<\/p>\n<\/div>\n<div style=\"margin-bottom: 20px;\">\n<p><strong>Q: Do you accept returns via trackable mail?<\/strong><br \/>A: Yes. For your protection, we strongly recommend using a trackable service (USPS, DHL, FedEx). We are not responsible for return packages lost in transit.<\/p>\n<\/div>\n<\/div>\n<div style=\"margin-top: 40px; padding: 25px; background-color: #fef9f9; text-align: center; border: 1px solid #f5e7e7; border-radius: 8px;\">\n<p style=\"font-weight: bold; margin-bottom: 10px;\">Need to start a claim or request a partial refund?<\/p>\n<p>Email our support team at: <a style=\"color: #c0392b; text-decoration: none; font-weight: bold;\" href=\"mailto:sale@jerserys.com\">sale@jerserys.com<\/a><\/p>\n<p style=\"font-size: 0.85em; color: #777;\">(Please include your Order Number and clear photos of the issue for faster processing.)<\/p>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Last Updated: February 10, 2026 At jerserys.com, as a team of dedicated soccer fans, we strive to ensure every 2025-26 season kit meets our rigorous quality standards. Because we offer factory-direct pricing and high-performance Dri-FIT fabrics, we provide a transparent return and refund process to protect your purchase. 1. Shipping &amp; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jerserys.com\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jerserys.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jerserys.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jerserys.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jerserys.com\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":9,"href":"https:\/\/jerserys.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":21945,"href":"https:\/\/jerserys.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions\/21945"}],"wp:attachment":[{"href":"https:\/\/jerserys.com\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}